OUR SATISFACTION GUARANTEE

"We guarantee your absolute satisfaction - 100% of the time."

Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please send it back within 30 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition some of our items carry a 20% restocking fee which will be deducted from your return should you wish to return them.

RETURNS/EXCHANGES

You may return the item for an exchange. Just let us know within six (6) days of the receipt of the merchandise. All sales are final seven (7) days after the customer receives the merchandise.

The customer is responsible for contacting Cerzan Studio regarding returns and to get
a (RAN) Return Authorization Number. Any unauthorized return will be refused. In case of an
approved return all back and forth shipping and handling costs in full are the sole responsibility of the customer. Cerzan Studio will apply a 20% restocking fee on any approved return. Collect shipments will not be accepted by the factory. Cerzan Studio will refund the cost of items when recieved back minus any applicable fees only if the item is returned within the specified time and conditions. Questions my be directed to us at artisan@cerzanstudio.com or by our toll free telephone number (888) 205-8560.

IF AN ITEM IS DAMAGED DURING SHIPMENT

Please contact our toll-free number (888) 205-8560, and advise us of the damage. We will
arrange to have the package picked up and ship a replacement to you as soon as possible.
Please re-pack the item in the original packing materials. Open boxes carefully and do not
destroy them. Customer is not responsible for shipping costs for damaged art.

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